Care and Repair

Before wearing

Set clasps and removable elements into their intended position as shown in the product instructions. A change in sound, alignment, or tension is a useful signal to pause and contact the house. Hinges and moving elements respond best to the precise path designed for them.

Daily wear

Allow fragrance, cosmetics, hair products, and lotions to dry before putting on jewelry. Store the piece during sport, swimming, bathing, sleep, household cleaning, gardening, and activities that bring impact, abrasion, chemicals, or repeated pulling.

Cleaning

Each material guide gives the suitable cleaning method for the exact piece. A soft, dry, lint-free cloth is a gentle starting point for many surfaces. Steam, ultrasonic cleaning, chemical dips, abrasive cloths, and household remedies require explicit approval in the product-specific guide.

Storage and travel

Close clasps and place each piece in its own compartment. Removable elements belong in their fitted spaces. Dry storage protects jewelry from humidity, direct sunlight, heat, and household chemicals. During travel, a structured case keeps pieces separated and secure.

When a piece asks for attention

A loose stone, changed clasp tension, stretched link, bent post, unusual sound, resistance, or misalignment deserves an assessment. Early attention gives the craftsperson the clearest path to restore the piece.

How service works

1. Share the product name, proof of purchase where available, photographs, and a description of what changed.
2. Maison Rivelle advises whether the piece should travel to the house or be seen in person.
3. Physical inspection leads to a written scope, expected timing, and cost.
4. Your approval begins the work.
5. The piece is checked and returned with a service record.

Service possibilities

The house can assess closures, hinges, links, posts, backings, settings, mechanisms, cleaning, finish, fit adjustments, removable components, stones, and earlier Maison Rivelle designs. The construction of the piece and the availability of matching materials guide the recommendation.